Wholesale Warranty & RMA Terms

1. Coverage, Term, and Purpose

EW warrants to its authorized wholesale customers that EW-branded products will be free from defects in materials and workmanship under normal intended use for one (1) year from EW's invoice date (the "Wholesale Warranty Period"). This is a defect-only warranty; non‑defective returns, overstock, or stock balancing are not accepted.

Consumer-Direct Option

To reduce handling by the reseller, an end‑consumer who purchased an EW product from an authorized channel may file directly with EW for a warranty exchange under the Consumer Limited Warranty. EW will verify the consumer's purchase and, if approved, provide a replacement directly to the consumer. EW will not debit the reseller's account unless the reseller requests to receive and redistribute replacements.

2. Who May Submit a Claim

• Wholesale claimant: Authorized wholesale account holder (multi‑unit returns).
• End‑consumer claimant: Consumer who purchased from the wholesale customer’s retail channel.

In both cases, proof of U.S. purchase and defect evidence (photos, serials/batch labels where applicable) are required.

3. Required Pre‑Approval (RMA) and Validity

• RMA required for all returns – no exceptions.
• RMA validity: 30 calendar days from issuance. Items received after expiry or without RMA may be refused/returned at sender's expense.
• RMA number must be on outer carton of each box/pallet; include RMA paperwork inside. Box counts must match the RMA exactly.

4. Claim Intake & Wholesale Dashboard

A) Wholesale dashboard (recommended): Log into your Wholesale Warranty Dashboard on electronicworldusa.com. Submit RMA request including: account name/ID, ship‑from address, product list (SKU, serial/batch), quantities, clear defect photos, failure description, and original EW invoice number(s).

B) End‑consumer route: Consumers may submit at electronicworldusa.com/warranty or email info@electronicworldusa.com. Wholesale partners are encouraged to direct consumers to this option.

5. Shipping, Freight, and Risk of Loss

• Inbound freight: Prepaid by sender (wholesale customer or consumer). Collect/COD shipments refused.
• Packaging: Return products complete, original retail packaging if available, with all accessories. Incomplete returns may be denied or reworked at sender's expense.
• Risk of loss: Passes to EW upon delivery at Warranty Center. Damage/loss in transit is sender’s responsibility to claim with carrier.
• Consolidation: For multi‑unit RMAs, consolidate by SKU and label cartons with RMA and box count (e.g., 1 of 3).

6. Discrepancy & DOA Windows (Inbound to Reseller)

7. Evaluation, NFF (No Fault Found), and Handling

Evaluation timeline: EW targets up to 30 calendar days from receipt to evaluate and communicate outcome. Large‑volume RMAs may require additional time; updates via dashboard.

Testing: EW may test samples from a batch to determine disposition.

8. Remedies (Wholesale)

For confirmed defects reported within the Wholesale Warranty Period, EW will, at its option:

• Replace the product with the same model or a functionally equivalent new or refurbished product; or
• Issue an account credit to the wholesale customer (not available to end‑consumers).

9. Cross‑Shipping / Advanced Replacement

Cross‑shipping or advanced replacement is not standard and requires prior written approval from EW. EW may require a deposit/hold equal to the replacement value and reserves the right to invoice for unreturned items.

10. Exclusions (Wholesale)

The exclusions mirror consumer exclusions: wear & tear, misuse/abuse, unauthorized repair, incomplete returns, data loss, counterfeit/altered goods, non‑U.S. purchases. Wholesale claims for non‑defective returns, overstock, buyer’s remorse, or stock balancing are not accepted under these terms.

11. Limitations of Liability; Implied Warranties

To the maximum extent permitted by law, EW is not liable for incidental, indirect, special, punitive, or consequential damages, including lost profits, loss of business, or interruption. Implied warranties (merchantability/fitness) last no longer than 1 year from EW invoice date, where permitted by law. Some states do not allow these limits; where they do not, EW's obligations are the minimum required by that state's law.

12. Governing Law; Arbitration by Reference; Small‑Claims

These Wholesale Terms are governed by Texas law (without regard to conflicts‑of‑law rules). Dispute resolution is subject to the Binding Arbitration & Class‑Action Waiver in EW's Terms of Sale available on electronicworldusa.com. Except for individual small‑claims matters, disputes will be resolved by binding arbitration. If a dispute is determined not to be arbitrable, actions must be brought in state or federal courts located in or nearest to Fort Bend County, Texas, and the parties consent to jurisdiction there.

13. Miscellaneous (Wholesale)

• No assignment: Rights may not be assigned without EW’s prior written consent.
• No modification: No distributor, agent, or employee may modify these terms except by written addendum signed by an EW officer.
• Severability: If any provision is held unenforceable, the remainder remains in effect.
• Entire terms: These Wholesale Warranty & RMA Terms represent the entire agreement on warranty/RMA between EW and the wholesale customer and supersede prior versions.
• Versioning: The version in effect on the EW invoice date applies to the claim.

Warranty Center & Wholesale Support

Important note for resellers – Provide EW invoice number, photo evidence, and proper RMA labeling to avoid delays. All inbound freight must be prepaid. Non‑defective units incur evaluation/handling fees and will be returned at your cost.